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PRIVACY POLICY

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Your privacy is always respected.  When you visit the website, we may collect information for only statistical and business purposes.  Personal information won’t ever be released unless required by law.  However, we may release personal information in order to provide the service requested by you so that the products you purchased may be delivered to you.  Our contractors and services providers are also obliged to respect the confidentiality of your personal information. Secure Sockets Layer (SSL) software which encrypts information you input is used on the Lighthouse Music For Kids website. 

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• When you visit Lighthouse Music For Kids website, information is automatically recorded which includes your server address, domain name, IP address, the date and time of your visit, pages accessed, documents downloaded, and the type of browser used. 

• When you register to become a member of Lighthouse Music For Kids, you may be asked to enter certain information including your name, address and your email.

•  If you send us an email message your email address is recorded and such other details that are necessary to respond to any enquiries contained in your email.

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This information is collected by the server as a normal part of its operation.  We can’t trace this information back to you or connect it with you in any way.

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How is my information stored?  Your information is stored securely in a database on a trusted online server.  Any emails you send are emailed directly to us.  You can view this information if needs be by writing to us and requesting a copy of any information we have about you.

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A mailing list details your email address and may be used to advise you of new products and services.  If you wish to unsubscribe from such mailing lists, you may unsubscribe at any time by clicking on the ‘unsubscribe’ button which appears at the bottom of the email sent to you. 

 

Any website you engage in stores cookies. Cookies are small files of information that save and retrieve information about  your visit.  If you do not wish information to be gathered on a cookie, it is possible to disable the acceptance of cookies by your web browser.  If Lighthouse Music For Kids delivers content we think will interest you, the cookie may be used for authentication. 

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Please ensure you log out after you have finished using Lighthouse Music For Kids website so as to protect unauthorised access to your personal information and passwords for we won’t be held responsible for the consequences of unauthorised access to your personal information. 

 

PRICING

All product pricing on this Lighthouse Music For Kids site will prevail at time of ordering.

All prices are subject to change without notice.  

 

TERMS AND CONDITIONS 

Lighthouse Music For Kids accepts credit card payments online via Stripe secure online payment gateway.

 

POSTAGE AND HANDLING

Postage and handling charges apply. These are specified on any offer or order as it is processed. We aim to dispatched your goods within 48 hours.  Online orders are despatched Monday to Friday only, excluding public holidays.

Products will be delivered via Australia Post or the most suitable delivery method for customers within Australia. The most economical freight method will be used for international customers.

Postage rates are as follows:

 * 1 item $5.00 

 * 2-3 items $10.00

 * 4-5 items $15.00

 * 6 or more items $20.00

 

REFUNDS & CANCELLATIONS

We ask you to choose carefully as all sales are on a firm sale basis. You don’t automatically get a refund for simply changing your mind unless this was a condition of the sale.  We try to send orders out within two days of receiving them, however please allow up to 21 days for delivery.  Contact us if you have not received your goods within 21 days of ordering.                                          

If an incorrect product is supplied please email lisa@lighthousemusicforkids.com

 

To help us process your return more efficiently, please enclose a copy of the Invoice that accompanied the product as this contains all the information we need to process your return.  Please include a brief note on the packing requesting a refund and the reason for your return.

Lighthouse Music For Kids does not accept responsibility for a gift/order once it has left our premises, however if a gift/order arrives excessively damaged or a product is faulty, Lighthouse Music For Kids will assess the situation for replacement, based on a case by case basis.  Notification of a product to be returned needs to occur within 7 days of receipt of the order.

Please contact us prior to returning the goods to us.  Returns may take 2 weeks minimum to process and a credit notification will be sent by mail.

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THE PRICE OF MY PRE-ORDERED ITEM HAS DROPPED; CAN I RECEIVE A REFUND FOR THE DIFFERENCE?

Sorry, we are unable to offer retrospective refunds once an order has been placed and the sale price agreed between ourselves and the customer.

 

ACCURACY OF INFORMATION

We believe the information contained on our site is accurate and complete and we make every effort to keep this information up to date.

 

COPYRIGHT ON SONGS AND STORIES

All rights reserved. No part of any musical and/or vocal presentations found on Lighthouse Music For Kids Website may be reproduced or transmitted by any means, electronic, photocopying or otherwise without permission of Lisa Brockwell.

 

Lighthouse Music For Kids ‘Insight/Blog’ states that the intent of the author is to celebrate life and love with the reader. She encourages the reader to open their heart, and to know the self and others in loving ways.

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Lisa Brockwell assumes no responsibility for actions you undertake arising from the application of information within each personal blog.